Refund policy

RETURN & REFUND POLICY

Due to the nature of our herbal, personal care, and wellness products, we cannot accept returns or exchanges on opened or used products for health, hygiene, and safety reasons.

Unopened Products:
If you wish to return an unopened and unused product, please contact us within 14 days of delivery. Items must be returned in their original condition and packaging. Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Orders:
If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible after delivery. Please include your order number and photos of the item and packaging so we can review the issue. When appropriate, we will arrange a replacement or refund at no additional cost.

Non-Returnable Items:
Opened or used herbal tinctures, oils, balms, creams, personal-care products, pet-care products, and customized or personalized products cannot be returned.

Cancellations:
If you need to cancel an order, please contact us as soon as possible. Once an order has been processed or shipped, we may not be able to cancel it.

Refunds:
Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Please contact What Tha Herb with any questions regarding your order before initiating a return.